Cancellation & Refund

Last updated on: Sep 18, 2025

Thank you for your purchase. We hope you are happy with your purchase. This page outlines cancellation & refund policy of AU Collections. Please go through the below information for more details.

Cancellations:

Orders once placed on our website (AU Collections, referred to https://www.aucollections2022.com) can NOT be cancelled.

For any exceptions / requests, kindly drop an email to [email protected] or contact us on WhatsApp at 8919134497 with the following details immediately,

• Order ID
• Reason for cancellation
• Payment screenshot / receipt

For any reason, if the cancellation request is not sent immediately / before packed, amount will NOT be refunded.

Returns:

We check the condition of each and every product thoroughly before we deliver it to you. So we DO NOT allow returns for the products at any cost. In case of below conditions, Only Exchange is provided.

• Wrong product / variant is delivered
• Dress is damaged

Exchanges:

Any exchange request should be placed as soon as the order is delivered. After that, we DO NOT accept exchange. Exchanges are only allowed when,

• Wrong product / variant is delivered
• Dress is damaged

Exchange is not allowed with different sizes of same/different dress. Only same size & dress can be exchanged.

Exchange Process:

To exchange an item, place the item securely in its original packaging and send us an email at [email protected] with order ID, photo of the package & full video of unboxing.

• We bear the exchange delivery charges (to & from) both sides.

It is mandatory that you capture a video evidence of the unboxing/unpacking of the delivered product for us to accept exchange. Video should be uncut, continuous and cover all directions of the package.

Questions

If you have any questions concerning our return policy, please contact us at:

• Phone: & WhatsApp (+91) 8919134497
• E-Mail: [email protected]